About the Course
What is it:
This unique, interactive and high-energy Business Seminar is recommended for any client or customer focused organisation, their leaders, managers or staff and is suited to either face to face or over the phone customer interactions. It will provide staff with practical skills and strategies that can be put into effect immediately.
Why do I need it:
In today’s global market, every customer interaction is being measured and assessed against international best practice. Clients have the highest expectations, increasingly demanding requests, yet at times displaying very little loyalty. They may move to a competitor, seek a cheaper price or may leave you at the drop of a hat. However, the one thing that will keep them or bring them back will be service – high-end, mutually respectful and carefully delivered Customer Service.
Businesses that understand this have a distinct advantage over their competitors. It is vital and a business imperative for leaders, owners and staff to provide ‘excellent’ rather than average customer service levels each and every day.
Where does it happen:
Public course dates available below