Contract Call Centres Award 2020

This award applies throughout Australia to employers of employees in the contract call centre industry who are covered by the classifications in this award and to those employees.

Contract call centre industry means:

• Any business whose principal function is supplying inbound or outbound customer contact services to a number of clients, on a contract basis, and whose business is independent of the client; and
• Any business which supplies labour to a business in the contract call centre industry on a labour hire basis in respect of any such labour hire employees while engaged in the performance of work for a business in the contract call centre industry

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